Privacy Policy

Last updated: 28 September 2025

Who we are

Orvio Labs (“we”, “us”) operates orvio.ai and provides Generative Engine Optimization (GEO) services.
Registered office: Prague, Czech Republic
Contact: hello@orvio.ai


Information we collect and why

We collect only the information necessary to provide our services, communicate with you, and improve our website.

Email address

When you provide your email through our contact form, we use it to respond to your request and to support client onboarding. This is based on our legitimate interest in communicating with you. We retain these emails for up to 24 months after our last contact.

If you tick the optional checkbox on our form, we will use your email address to send you occasional updates, product news, and marketing information. This processing is based on your consent, which you can withdraw at any time. We keep this data until you unsubscribe.

Meeting details (Calendly)

When you book a call through the embedded Calendly widget, Calendly processes your name, email address, and scheduling details so that the meeting can be arranged. This is based on our legitimate interest in managing appointments and, where relevant, fulfilling a contract. Calendly determines its own data retention, as described in their Privacy Policy.

GEO query input

When you enter a domain into the GEO tool, we process the domain name to generate the requested visibility snapshot. This data is not tied to you personally. For service improvement and abuse prevention, we may keep aggregated or cached results for up to 12 months.

Analytics events

We use Beam Analytics, a privacy-friendly, cookie-less analytics provider, to understand website usage (such as page views, clicks, or scroll depth) and improve the user experience. This is based on our legitimate interests. Only aggregated, non-personal data is retained.

Technical logs

Our hosting provider, Firebase (Google Cloud), automatically records information such as IP address, browser type, and timestamps whenever you access the site. These logs are used for security and debugging. This processing is based on our legitimate interests and legal obligations. Logs are typically retained for about 30 days.

Our services are intended for businesses and not directed at children under 16. We also do not process sensitive categories of personal data.


Cookies and analytics

We use Beam Analytics, a privacy-friendly, cookie-less service that does not store personal data or track individuals.
We do not use Google Analytics or similar tools that require cookie consent.

The Calendly scheduling widget is embedded on our site. Calendly may set cookies when loaded. Calendly provides its own cookie consent banner to manage these cookies. See Calendly’s Privacy Policy.


How we share information

We use trusted providers (“processors”) to operate our services:

  • Firebase (Google Cloud, EU & US) – hosting and database
  • Calendly (USA) – meeting scheduling
  • Beam Analytics – privacy-friendly analytics

These providers process data under contracts that include data protection obligations. We do not sell personal data.


International transfers

Some providers are based outside the EU/EEA. Where applicable, we rely on EU adequacy decisions (such as the EU–US Data Privacy Framework) or Standard Contractual Clauses with safeguards.


Your rights (EEA/UK residents)

You can:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent (for marketing emails)
  • Request a copy of your data (portability)

To exercise rights, contact: hello@orvio.ai.
You also have the right to lodge a complaint with your local data protection authority.


Marketing communications

We only send marketing emails if you tick the consent checkbox.
You can unsubscribe at any time via the link in our emails or by contacting us.
Transactional emails (e.g., replying to your request or scheduling calls) may still be sent.


Security

We use industry-standard security measures (encryption in transit, access controls, limited retention). No system is 100% secure, but we take steps to protect your data and investigate incidents promptly.


Changes to this policy

We may update this policy from time to time. Significant changes will be posted here with a new “last updated” date.


Contact us

Orvio Labs
Prague, Czech Republic
Email: hello@orvio.ai